Refund policy

Sure — here’s a revised, more beginner-friendly version of your return/refund policy that reflects your current stage while still inspiring customer confidence:

Returns & Exchanges Policy

At this stage of our business, we’re committed to offering only carefully-checked, top-quality items to our customers. Because we’re just starting out and operating on a small scale, we are currently unable to process returns or exchanges.

However, your satisfaction is extremely important to us, and we will always do our best to make things right if something goes wrong.

Damaged or Wrong Items

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or you received the wrong item, kindly contact us within 2-12 hours at ucchigaemezu@gmail.com with:

Your name and order number
Photos/videos showing the issue

Once verified, we’ll work with you promptly to resolve the issue either by sending a replacement (when available) or offering an alternative solution.

Non-Returnable / Non-Refundable Items

Due to our current size and logistics setup, all sales are final, and we are unable to accept returns or issue refunds at this time except in cases of damage or incorrect items (as highlighted above).

Please be certain before placing your order. If you have any questions about an item before purchasing, feel free to reach out and we’ll be happy to assist.

Your Trust Matters

We appreciate your support as a growing business. Our goal is to consistently deliver your orders in the best possible condition, and to provide a shopping experience that keeps you coming back.

For any questions at all, please reach us at:
📧 ucchigaemezu@gmail.com